Shipping Policies

SHIPPING POLICIES, TERMS AND CONDITIONS OF PRODUCTS AND SERVICES THAT CAROLINA ESTHER GARCÍA NÚÑEZ OFFERS (FOLIAGE FLOWERS - DESIGN & FLORAL AMBIENCE).

1. Confidentiality

Foliage Flowers handles all the information provided by its clients in a confidential, in terms of what is established by the Federal Data Protection Law Personal in Possession of Individuals (LFPDPPP) and other laws and regulations applicable in the matter, according to what was ordered by the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI).

See here our Privacy Notice.

2. Availability and Prices

Foliage Flowers is committed to all designs shown on the website www.foliageflowers.com are available for sale and delivery, according to the terms and conditions established in this document. Notwithstanding the foregoing, The type of flowers, base or accessories used may vary slightly depending on the season, availability or circumstances outside the company. In case there is said variation, Foliage Flowers will make a substitution with flowers, bases and accessories of the same quality and price, and the floral design will continue to represent its value and own characteristics of unique design. Which is accepted by the client at the time of make your purchase

Prices are subject to change without prior notice and already include the Value Added Tax Added (VAT).

3. Delivery Times

Foliage Flowers makes deliveries 365 days a year.

The schedule ranges of the Foliage Flowers delivery service will be as follows:

FROM MONDAY TO FRIDAY FROM SATURDAY TO SUNDAY
to. 10:00 am to 1:00 pm
b. 3:00 p.m. to 5:30 p.m.
c. 7:00 pm to 9:00 pm
d. 9:00 a.m. to 12:00 p.m.
and. 13:00 pm to 17:00 pm

4. Deliveries on the same day

4.1 In case the order and the payment are carried out from Monday to Friday before 13:00 hrs., the floral design will be delivered on the same day within one of the ranges of hours indicated in point 3 of this document.

4.2 In the event that the order is placed after 1:00 p.m., the customer accepts, unless expressly requested and there is express acceptance of Foliage Flowers >, that the design be sent on the next day in the immediate available time range or in the range of schedule specified by the customer, at the time of purchase.

4.3 On Saturdays, the order and payment must be made before 13:00 hrs. so that the delivery of the floral design takes place on the same day within one of the ranges indicated in point 3 of this document.

5. Deliveries on Sunday days

5.1 For deliveries on Sunday, these can only be made if the order and the payment has been made no later than the previous Saturday before 13:00 hrs. Deliveries on Sunday you must confirm by phone + 52 (55) 44275174, if it is not confirmed by telephone, the delivery will be made the next day.

6. Orders and Special Delivery

For special orders, or for deliveries at times outside the ranges indicated above, Please send an email to contacto@foliageflowers.com, and / or contact the telephone +52 (55) 44275174.

7. Important dates

Orders placed for delivery on February 14, May 10, 2 November and December 12, must be made 3 days in advance, for the purpose of guarantee the delivery of the floral design in those days. Foliage Flowers - Design & Floral Ambience - extends its delivery times these days, starting from 6 a.m., but does not commit to deliver the design at a specific time, due to the great demand and the large amount of vehicular traffic on these dates.

8. Payments

The client is obliged to settle his order in its entirety before sending it. The client must make your payment either by credit or debit card through the website, electronic transfer, bank deposit, in cash, as well as with debit cards and VISA credit, MASTERCARD AND AMEX in the floral shop of Foliage Flowers - Design & Floral Ambience - located in Amsterdam 55 local 2, access on Av. Sonora, Colonia Hipódromo, Delegación Cuauhtémoc, C.P. 06100, Mexico D.F., or by contacting telephone +52 (55) 43245345.

See the forms of Payment:

1. Through PAYPAL:
Debit and Credit Cards
VISA
MASTERCARD
AMERICAN EXPRESS
en.foliageflowers.com
2. Electronic Transfer Clabe 036180500141632734
Banco Inbursa
Carolina Esther García Núñez
3. Banking Deposit Account: 50014163273
Bank: Inbursa
Carolina Esther García Núñez
4. Cash
Debit and Credit Cards
VISA
MASTERCARD
AMERICAN EXPRESS
Floral Shop:
Amsterdam 55 local 2 (access
on Av. Sonora) Col.
Hippodrome, Delegation
Cuauhtémoc, C.P. 06100, Mexico
D.F.

9. Order policies

At the time of placing the order, the customer must provide in addition to their data personal data, the recipient's data, which are required at the time of carrying out the purchase. Any error or lack of information in the data provided by the client releases Foliage Flowers - Design & Floral Ambience - the responsibility of the correct delivery of your order. Likewise, it is the responsibility of the client to provide all data that are necessary for the delivery, in those cases that the address of the recipient is confused by any circumstance.

10. Delivery policies

10.1 Foliage Flowers makes personal deliveries only in the Federal District and in the Mexico state. For special shipments to other States, please send an email email to contacto@foliageflowers.com, and / or call +52 (55) 44275174.

10.2 Certain places, such as hospitals and clinics, do not accept flowers due to policies internal sanitary It will always be the client's responsibility to verify that at the address established in the recipient's data, floral designs are received before making their purchase, otherwise, the customer must pay the price of the extra shipment to the place alternative delivery, in case the floral design is not accepted in the original place.

10.3 The delivery charge includes only one delivery at a time and this applies for the address of the recipient established by the customer at the time of purchase. In case of any situation that prevents the delivery of the floral design or the order, and this is not attributable to Foliage Flowers - Design & Floral Ambience -, the client must pay the price of the extra shipment to the alternative place of delivery, or in its absence, it must pick it up (he personally or the person you indicate) at the Foliage flower shop Flowers - Design & Floral Ambience - located in Amsterdam 55 Local 2, access on Av. Sonora, Colonia Hipódromo, Delegación Cuauhtémoc, C.P. 06100, Mexico D.F.

10.4 At the time of placing the order, the customer will provide the delivery date and a delivery time range, being the responsibility of the client to verify that the recipient can receive the design on the specified day and within that range of schedule. The customer releases Foliage Flowers - Design & Floral Ambience - of any Impossibility of delivery of your order attributable to him related to this assumption.

10.5 In the event that at the time of delivery the recipient will not be found or the person indicated to receive the floral design or order, will be delivered to the person who At the designated address (relative of the recipient, domestic employee, guard, receptionist, etc.), taking the data of the delivery time, as well as the identity and signature of who receives.

10.6 If no person is found at the recipient's home, it will be left a notice in the address of the recipient indicating the necessary data so that this one can pick up the floral design at the Foliage Flowers store - Design & Floral Ambience.

10.7 When you apply someinconvenience in the delivery of an order, Foliage Flowers will notify the client by phone or email about the circumstances in which the the delivery of the order. In case it is requested, Foliage Flowers - Design & Floral Ambience - will send electronically the scan of the corresponding acknowledgment of receipt for Check the impossibility of delivery.

11. Delivery of Crowns and Funeral Designs

For the delivery of crowns and funerary designs, Foliage Flowers - Design & Floral Ambience - puts at your disposal for your immediate attention the telephone number +52 (55) 44275174. The designs will be delivered within 3 hours after the completion of the order and if the payment has been confirmed.

12. Cancellations

Once the purchase process is concluded, cancellations of the same will not proceed. The previous taking into account the perishable nature of the arrangements and the impossibility technique of reusing the flowers, which is accepted by the client at the time of making his purchase.

13. Responsibility

13.1 Foliage Flowers - Design & Floral Ambience - is not responsible for orders made with credit or debit cards used without the consent of the owner. Any claim must be made directly with the issuing Financial Entity. the card.

13.2 Any doubt, clarification or report of the electronic payments made through PAYPAL, Dinero mail or Money Gram, must be carried out directly with the providers of the aforementioned services.

14. Consumer Protection

Foliage Flowers - Design & Floral Ambience - commits to compliance unrestricted provisions provided by the Federal Consumer Protection Law.

15. Special Events.

Foliage Flowers - Design & Floral Ambience - provides floral design services for social and corporate events such as weddings, fifteen years, baptisms, inaugurations, anniversaries, etc. If you are interested please send an email to contact@foliageflowers.com or call +52 (55) 44275174, where we will gladly assist you.

16. Unforeseen cases

Any situation not foreseen in these policies will be resolved by the operational area of Foliage Flowers - Design & Floral Ambience -, according to the provisions of Federal Law of Consumer Protection and, where appropriate, the Federal Civil Code.


LA FLOR ES LA OCASIÓN

Que todos los momentos y logros sean significativos, que cualquier acontecimiento sea una ocasión floral y que las sorpresas y alegrías sean siempre compartidas.